Please submit the reservation form through the reservation page on our website.

To change the contents of your reservation or to cancel it, please call us at 080-3107-1500 or send an e-mail to drmtruelement@gmail.com

Cancellations made two days in advance will not result in a cancellation fee. However, please be aware that if you cancel after 13:00 on the day before your scheduled visit or on the day itself, you will be charged 100% of the regular fee. If you call us before 13:00 the day before of your reservation you will not be charged. To change the contents of your reservation or to cancel it, please call us at 080-3107-1500 or send an e-mail to drmtruelement@gmail.com

Please try to book online with a credit card. However, if you can not ,you may pay at the store but we only accept cash.

Kimono rental Hair, makeup, and renting other accessories are not included in the set so you will have to purchase these separately. Photoshoot Up to 2 people can be photographed with the photography plans. Every other person will be an additional 3,000 yen Transportation will be paid for by the customer.

Yes. Please reserve the date and time of your visit by using a reservation form on our site or by calling us at least one day before. We do accept same day reservations if there is an opening; but if possible, we prefer to have our customers make reservations at least a day before.

Yes! You can contact us in English before your visit, and our team will do our best to answer your questions clearly and help you plan your reservation.

Please contact us as soon as possible if you think you’ll be late. We’ll do our best to adjust, but your rental or photography time may need to be shortened so we don’t affect the next booking.